Terms of service
1. INTRODUCTION
This document (together with all documents referred to herein) sets out the terms and conditions governing the use of this website (tembleke.com) and the purchase of products through it (hereinafter, the “Terms”), regardless of the application, digital medium, support, or device through which it may be accessed. Please read these Terms and our Privacy and Cookies Policy (“Privacy and Cookies Policy”) carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Terms and by our Privacy and Cookies Policy. If you do not agree with all the Terms and the Privacy and Cookies Policy, you must not use this website. If you have any questions regarding the Terms or the Privacy and Cookies Policy, you may contact us through our contact channels.
The contract may be formalized, at your choice, in any of the languages in which the Terms are available on this website.
2. OUR DETAILS
The sale of items through this website is carried out under the name Tembleke by:
Tembleke Moda, Sociedad Limitada
C. Caracas, 7, 1º, Puerta B – 28010 Madrid (Madrid)
Tax ID (NIF): B24898504
Email: info@tembleke.com
3. YOUR DATA AND YOUR VISITS TO THIS WEBSITE
The information or personal data you provide about yourself will be processed in accordance with the Privacy and Cookies Policy. By using this website, you consent to the processing of such information and data and declare that all information or data you provide is true and accurate.
4. USE OF OUR WEBSITE
By using this website and placing orders through it, you agree to:
i. Use this website only to make legally valid inquiries or orders.
ii. Not place any false or fraudulent orders. If we reasonably consider that such an order has been made, we will be authorized to cancel it and inform the relevant authorities.
iii. Provide us with your email address, postal address, and/or other contact details truthfully and accurately. You also consent to our use of this information to contact you if necessary (see our Privacy Policy).
If you do not provide all the information we need, we will not be able to process your order.
We reserve the right to deny you access to our website or cancel your account if your behavior constitutes a breach of these Terms and Conditions or applicable law. By placing an order through this website, you declare that you are over 18 years of age and legally capable of entering into contracts.
5. SERVICE AVAILABILITY
Items offered through this website are only available for delivery within Spanish territory.
6. HOW TO PLACE AN ORDER
To place an order, you must follow the online purchase procedure and click “Authorize payment.” After doing so, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). You will also be informed by email when the product is being shipped (the “Shipping Confirmation”).
7. TECHNICAL MEANS FOR CORRECTING ERRORS
If you detect an error when entering your personal data during user registration, you may modify it in the “My Account” section.
In any case, you may correct errors related to personal data provided during the purchase process by contacting customer service.
8. PRODUCT AVAILABILITY
All orders are subject to product availability. If supply difficulties arise or items are out of stock, we will refund any amount you may have paid.
9. DELIVERY
Before completing your order, you must select the delivery method that best suits your needs. Unless otherwise agreed, we will send the order without undue delay and no later than 30 calendar days from the date of the Order Confirmation.
Please note that product customization or unforeseen or extraordinary circumstances may affect delivery dates.
10. IMPOSSIBILITY OF DELIVERY
If we are unable to deliver your order, we will attempt to find a safe place to leave it. If no safe place can be found, your order will be returned to our warehouse. We will also leave a note explaining where your order is and how to arrange redelivery. If you will not be at the delivery address at the agreed time, please contact us to arrange delivery on another day.
If delivery cannot be completed for reasons not attributable to us, we will contact you and, if after thirty (30) days from making the item available to you it has not been collected or you refuse delivery, it will be considered abandoned.
11. TRANSFER OF RISK AND OWNERSHIP
The risk of the products will pass to you upon delivery. You will acquire ownership once we have received full payment of all amounts due, including shipping costs, or at the time of delivery (as defined in clause 9), if later.
12. PRICE AND PAYMENT
Prices on the website include VAT but exclude shipping costs, which will be added to the total amount due as explained in our Shopping Guide – Shipping.
Prices may change at any time, but such changes will not affect orders for which an Order Confirmation has already been sent.
13. VALUE ADDED TAX (VAT) AND INVOICING
In accordance with Article 68 of Spanish VAT Law 37/1992, delivery of items is deemed to take place in Spanish VAT territory if the delivery address is in Spain (excluding the Canary Islands, Ceuta, and Melilla). The applicable VAT rate will be the legally valid rate at any given time. Deliveries to the Canary Islands, Ceuta, and Melilla are VAT-exempt under Article 21 of Law 37/1992, without prejudice to the application of local taxes and duties. You expressly authorize us to issue invoices electronically, although you may request a paper invoice at any time free of charge.
14. RETURNS POLICY (RIGHT OF WITHDRAWAL)
If you are contracting as a consumer, you have the right to withdraw from the contract within 14 calendar days without giving any reason.
You must return the goods without undue delay and within a maximum of 14 calendar days from the date you notify us of your decision to withdraw. We may withhold reimbursement until we have received the goods or proof of their return.
15. LIABILITY
Unless otherwise provided by law, our liability for any product purchased through our website shall be strictly limited to the purchase price of that product.
We shall not be liable for indirect losses such as loss of income, business, profits, contracts, anticipated savings, data, or management time.
16. INTELLECTUAL AND INDUSTRIAL PROPERTY
All intellectual and industrial property rights in the materials and content of this website belong to us or our licensors. You may use such material only as expressly authorized.
17. VIRUSES, HACKING AND OTHER ATTACKS
You must not misuse this website by knowingly introducing viruses or other harmful material or attempting unauthorized access. Breach of this clause may constitute a criminal offense. We are not liable for damage resulting from such attacks.
18. OUR RIGHT TO MODIFY THESE TERMS
We reserve the right to amend these Terms. Changes will not have retroactive effect.
19. APPLICABLE LAW AND JURISDICTION
Use of this website and purchase contracts are governed by Spanish law. Any dispute shall be subject to the non-exclusive jurisdiction of Spanish courts
