Legal notice
Legal Notice:
1. Who is responsible for processing your data?
Tembleke Moda, Sociedad Limitada (hereinafter, “Tembleke”), with Tax ID (NIF) B24898504 and registered office at C. Caracas, 7, 1º, Puerta B, 28010 Madrid (Spain), is the owner of the website tembleke.com and the data controller responsible for the processing of personal data collected through this website and the online store hosted on the Shopify platform.
You may contact Tembleke regarding any matter related to this Privacy Policy at the email address: info@tembleke.com.
2. What personal data do we collect?
The personal data we may process depends on how you interact with Tembleke and the services you use:
Identification and contact data:** first name, last name, postal address, email address, phone number.
Purchase and transaction data:** products purchased, amount, payment method, billing data, order history, and returns.
Shipping data: delivery address, recipient, delivery notes.
Browsing data: IP address, device identifiers, browser used, language, pages visited, time spent on the website, and other usage metrics obtained through cookies and similar technologies.
Communication data: information included in your messages when you contact Tembleke via email, contact forms, or other available channels.
Tembleke does not intentionally request special categories of data (such as health data, ideology, religion, etc.), so we ask that you do not provide this type of information through our forms or contact channels.
3. For what purposes do we use your data?
We process your personal data for the following purposes:
Managing your online purchase
To manage the product purchasing process on tembleke.com, including order processing, payment, invoicing, shipping, and, where applicable, handling exchanges, returns, and claims.
To send communications related to your order (purchase confirmation, shipping status, issues, etc.).
Customer service
To respond to inquiries, requests, or complaints you submit via info@tembleke.com or through available contact forms or channels.
Commercial communications (if you have subscribed)
To send commercial and promotional information about Tembleke products, news, offers, or services, provided you have voluntarily subscribed to our newsletter or authorized us to do so.
Website improvement and usage analysis
To carry out statistical and usability analysis of browsing activity on tembleke.com in order to understand how the website is used, detect possible issues, and improve user experience.
To manage cookies necessary for the operation of the website and, if you authorize it, analytics and, where applicable, marketing cookies.
Compliance with legal obligations
To comply with applicable legal obligations, for example in tax, accounting, consumer protection, and personal data protection matters.
4. What is the legal basis for processing your data?
The legal basis allowing us to process your personal data depends on the specific purpose:
Performance of the sales contract: when we process your data to manage your purchases, payments, shipping, exchanges and returns, and communications related to your order.
Compliance with legal obligations: when we process your data to meet obligations in tax, accounting, data protection, or consumer rights matters.
Consent:
When we send you commercial communications by email and you have voluntarily subscribed to the newsletter.
When we use analytics or marketing cookies, provided you have expressly accepted them in the cookie banner or settings panel.
Legitimate interest:
To handle reasonable customer service inquiries and requests.
To carry out basic website usage analysis (in aggregated or anonymized form) to improve services and website security.
You may withdraw your consent at any time, without retroactive effect, by following the instructions in each commercial communication (unsubscribe links) or by contacting info@tembleke.com.
5. How long do we keep your data?
Personal data will be retained for the following periods, without prejudice to any time limits established by applicable law:
Purchase-related data: for as long as necessary to manage the purchase and subsequently for the legally established periods in tax, accounting, and consumer matters (normally up to 6 years).
Data used for commercial communications (newsletter): until you unsubscribe or withdraw your consent, or until Tembleke detects prolonged inactivity in communications.
Customer service data: for as long as necessary to manage your inquiry or complaint and, subsequently, for the period strictly necessary to address potential legal liabilities.
Browsing and analytics data: in accordance with the periods indicated in the cookie settings and as long as you do not withdraw your consent or delete cookies from your browser.
After these periods, data will be duly blocked and, when no longer necessary, securely deleted or anonymized.
6. With whom may we share your data?
To provide our services and manage the online store, Tembleke may share your personal data with the following types of recipients, strictly as necessary:
E-commerce platform provider: Shopify, as the provider of the technological platform for the online store, hosting, and related services.
Financial institutions and payment gateways: to process payments for your purchases (e.g., payment service providers integrated into Shopify).
Logistics and transport companies: to deliver orders to the address you provide.
Technical and analytics service providers: companies providing hosting, maintenance, IT security, and website analytics services.
Advisors or professional services: legal, tax, or accounting advisors when necessary to comply with Tembleke’s legal obligations.
Public administrations and competent authorities: when there are legal reporting obligations or when required in administrative or judicial proceedings.
Some of these providers may be located outside the European Economic Area. In such cases, Tembleke will ensure appropriate safeguards for data protection, such as standard contractual clauses approved by the European Commission or other mechanisms allowed under current regulations.
7. What are your data protection rights?
You may exercise the rights recognized by data protection regulations before Tembleke, including:
Right of access: to know what personal data of yours we process.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure: to request deletion of your data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
Right to restriction of processing: to request that processing of your data be limited in certain circumstances.
Right to object: to object to processing based on legitimate interest, including simple profiling for marketing purposes.
Right to data portability: to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and transmit them to another controller when processing is based on consent or a contract and carried out by automated means.
You can exercise these rights by sending an email to info@tembleke.com., indicating the right you wish to exercise and, if necessary, providing documentation to verify your identity.
You also have the right to lodge a complaint with the Spanish Data Protection Agency ([www.aepd.es](http://www.aepd.es)) if you believe the processing of your data does not comply with applicable regulations.
8. Information about cookies
tembleke.com uses cookies and similar technologies to:
Enable the basic operation of the website and purchasing process (technical or necessary cookies).
Remember certain user preferences (for example, language).
Analyze website usage in aggregate form to improve content and services (analytics cookies).
Where applicable, display advertising related to your interests, if marketing cookies are implemented and you accept them.
When you access tembleke.com, a cookie notice will be displayed allowing you to accept or reject non-essential cookies and obtain additional information. You can change your preferences at any time through the cookie settings panel or your browser settings.
For more information about the use of cookies, you may consult the Cookie Policy made available by Tembleke on this website.
Si quieres una versión más resumida o adaptada a un tono más “legal inglés nativo”, también te la ajusto.
